Reminders and Follow-ups That Send Themselves
Chase every unpaid invoice 2, 5 and 10 days after it is due, follow up every quote after three days, thank every customer who pays - without remembering to. Set the rule once and VioTrade does the rest, stopping the moment they pay.
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Sound familiar?
- Invoices that slip past their due date because nobody had time to chase them
- Quotes that go quiet because the follow-up never got sent
- Writing the same "just a reminder" email for the tenth time this month
- Remembering who you have already chased, and who you have not
Why tradespeople choose VioTrade
Your chasing, on a schedule
A reminder before an invoice is due, then as many after as you like - 2, 5 and 10 days, then weekly. Pick the days once and every invoice follows them.
Stops when they pay
Every step checks the invoice first. Paid in full, by card or bank transfer, and nothing else goes out. Part-paid, and the reminder asks for what is left.
Quotes and estimates too
Follow up a quote a few days after you send it, remind the customer before it runs out, and thank them the moment they accept.
Email, text, or both
Polite, professional wording for every step, or write your own. Texts come from your business name and use your SMS credits.
Keeps your team in the loop
Tell yourself, your admins or whoever is on the job - by push notification, email or both - when a quote is accepted or an invoice is a week overdue.
Puts the call in your calendar
Two weeks overdue? A "call the customer" entry lands in your calendar for the next morning, and disappears by itself if they pay first.
Just say what you want
Type "chase unpaid invoices every week until they pay" and get the automation drafted for you to check. Nothing is switched on until you say so.
How it works
Pick a template or describe it
Start from "Chase unpaid invoices" or "Follow up on quotes", or type what you want in plain words.
Check it on a real invoice
See in plain English exactly what will be sent and when, tried out on one of your own invoices or quotes.
Switch it on and get on with the job
Every invoice and quote that fits is followed up on time, and you can see everything it sent in its history.
Built around how UK trades get paid. Reminders go out at 9am, texts never after 8pm or before 8am, and a business switching it on never sends a backlog: an invoice gets at most one reminder that day, and nothing older than a week is dragged up. Turn reminders off for a disputed invoice or a customer on a payment plan in one tap.
Frequently asked questions
Will it keep chasing after the customer pays?
No. Every reminder checks the invoice first, and once it is paid in full nothing else goes out. If it is part-paid, the next reminder asks for the balance, not the original total.
Will all my customers get a flood of reminders when I switch it on?
No. When you switch an automation on, each existing invoice gets at most the one reminder that is due now - never every step it missed. Anything more than a week overdue for a step is left alone.
Can I stop it for one customer or one invoice?
Yes. Turn automatic reminders off on a customer's contact, or for a single invoice, in one tap. Your own notifications carry on; only the emails and texts to that customer stop.
Can I write my own wording?
Yes. Every step comes with polite standard wording, and you can write your own for any of them, with the customer's name, the amount owed and the due date filled in for you. Your own email wording is used once you send from your own email address.
Do I have to set it up from scratch?
No. Your existing payment reminders are already there, switched on, ready to change. Start from a template, or just describe what you want and check the draft.
What does it cost?
Automations is included in Business Pro at £20 a month. Emails are free; texts use your SMS credits like any other text.